Spa Etiquette at The Spa at The Wentworth
The following spa guidelines are offered to help you make the most of your time at our Portsmouth spa while ensuring the safety and comfort of all of our guests.
Appointments & Arrival
Please plan on arriving 15 minutes prior to your scheduled appointment to allow yourself time to change and relax before your treatment. Arriving late for your service will result in a shorter treatment time, thus lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time to accommodate the next guest's scheduled appointment. After a treatment, you are welcome to spend additional time unwinding in the spa's relaxation lounge. Our Portsmouth Spa is the perfect place to relax and rejuvenate the senses, so it's best to not bring children under age 16; however, the nail services in our salon are available for guests of all ages.
In order to have the most treatment choices, we encourage you to schedule your appointments at least two weeks in advance. Although it is possible to walk-in and schedule an appointment, availability becomes limited and in many cases we are fully committed with other guests. If you must reschedule or cancel your appointment, please notify us within 24 hours to avoid being charged the full price of the service.
An 18% gratuity for your Spa Artisan is automatically added to all spa services for your convenience. You are welcome to give any additional gratuity to your therapist at your discretion.
To preserve the tranquility of the spa, we respectfully request that all cell phones are silenced or turned off, and in person conversations are kept at a low volume. The use of cameras and camera phones are not permitted.
As part of the spa’s eco-Awareness efforts, please use only the number of towels necessary during your stay to help us maintain our conservation goals. Our resort spa in Portsmouth, NH does not use products that were tested on animals. We also recycle and use recycled products whenever possible.
Customizing Your Spa Experience
If you prefer either a male or female therapist don't hesitate to let your choice be known. Also, if you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person. While we will make every effort to honor your requests, although we cannot guarantee a specific therapist will be available to you. If you have any type of medical condition, be sure to mention it to your therapist as we may need to alter your treatment or suggest a service that would be more beneficial for your needs.
It is important that you are comfortable and able to relax during your treatment. Spa protocol provides you with modest draping throughout your services; however, may wish to wear a bathing suit or underwear if it makes you more comfortable.
All aspects of your treatment can be modified to your taste, and we encourage you to share your personal preferences with your practitioner. From the amount of light, kind (or absence) of music to room temperature and whether or not you would like to enjoy your treatment in silence, our Spa Artisans are happy to tailor your service accordingly. If you want the therapist to use more or less pressure, have any questions about your treatment, or experience any discomfort during your service, please let your therapist know.
Gift Certificates & Group Spa Events
Spa gift certificates are available in any dollar amount and can be purchased directly from the spa boutique. We are also happy to plan group outings at our luxury spa in Portsmouth, NH, including wedding packages for the bridal party and spa experiences for corporate groups. For more information about gift certificates or group events at The Spa at The Wentworth, please contact a Spa Coordinator at 603.373.6580.